Privacy notice.

Who we are

Full Court Press Pte. Ltd. (UEN 202306714R) is a Singapore-incorporated revenue growth advisory firm. We are the data controller for personal data collected through this website, our AI chat assistant, our diagnostic tools, and our enquiry forms.

This Privacy Notice applies to visitors, prospective clients, and anyone who submits information through fcpress.org or any subdomain, including through the AI chat assistant. It is written in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and the advisory guidelines of the Personal Data Protection Commission (PDPC).

For questions about this notice or our data practices, contact us at info@fcpress.org. This address also serves as our data protection contact for PDPA purposes.

Personal data we collect

We collect personal data in four ways: through forms you complete, through the AI chat assistant, through diagnostic tools you use, and automatically through website analytics.

Contact and enquiry forms

When you submit a contact form or enquiry, we may collect: your name, email address, company name, job title, phone number, and the content of your message.

AI chat assistant

When you use the AI chat assistant, your message and limited conversation context are processed only to operate the chat, apply safety and scope boundaries, and generate a website-grounded response. Full Court Press does not store chat messages or chat transcripts. We may retain rough operational metadata such as time, page, answer status, safety/scope category, token usage, and security-related request metadata. Please do not submit confidential, personal, medical, crisis, regulated, or third-party sensitive information through the chat assistant.

The AI chat assistant is for general business questions only. It is not a medical, mental health, crisis intervention, emergency, legal, financial, tax, investment, or regulated professional advice service. If a chat message appears to involve self-harm, threats, violence, or personal crisis support, the assistant may return a fixed support handoff and end the chat.

Diagnostic tool submissions

Our diagnostic tools invite you to submit information about your business - which may include company size, revenue range, market, commercial challenges, team structure, and other operational or strategic details. Where this information is linked to an identified individual or includes contact details, it is treated as personal data under the PDPA.

Analytics and browsing data

We automatically collect technical and behavioural data when you visit this website, including IP address, browser type, device type, pages visited, time spent, and referral source. This data is collected via Google Analytics and is described further in the Cookies & Analytics section.

App install and notification data

If you install fcpress.org as a web app or opt in to browser notifications, your browser may share an anonymous push subscription so we can deliver occasional FCP update alerts. This subscription does not identify you by name or email address. Full Court Press stores the browser push subscription and created/updated timestamps only, and does not store notification message content, IP addresses, or user-agent strings with the subscription.

How we use your data

We use personal data for the following purposes:

• Responding to enquiries. To reply to contact form submissions, diagnostic requests, and messages sent to our email addresses.
• Operating the AI chat assistant. To generate website-grounded responses, apply safety and scope boundaries, route unclear business questions to FCP, and prevent the assistant from continuing conversations that fall outside its business advisory purpose. Full Court Press does not store chat messages or chat transcripts.
• Processing diagnostic submissions. To review and act on information submitted through our diagnostic tools, and to prepare relevant follow-up or commercial proposals.
• Managing the advisory relationship. To communicate with prospective and current clients about our services, frameworks, and engagements.
• Sending opted-in app alerts. To send occasional browser notifications about substantive new FCP insights, diagnostics, tools, or material website updates where you have allowed notifications in your browser.
• Improving our website and tools. To understand how visitors use our site and diagnostics, so we can improve their usefulness and relevance.
• Complying with legal obligations. Where required by applicable law or regulatory guidance.

We do not sell personal data. We do not use personal data for automated decision-making that produces legal or similarly significant effects on individuals.

Service providers and data processors

We use third-party service providers to help operate this website and process submissions. These providers access personal data only to the extent necessary to perform services on our behalf, and are required to handle it in accordance with our instructions and applicable data protection obligations.

Our service providers fall into the following categories: website hosting, push notification, and form processing - to operate the site, deliver opted-in browser notifications, and receive contact and diagnostic form submissions; AI service providers - to process chat messages and related context so the assistant can generate website-grounded responses; workflow and automation infrastructure - to route and deliver submissions to our team; website analytics - to understand how visitors use our site; and email and communications - to manage enquiry responses and follow-up. Full Court Press does not store chat messages or chat transcripts. Further detail on our analytics provider is set out in the Cookies & Analytics section.

Some of these providers are based outside Singapore, including in the United States. Where personal data is transferred to providers outside Singapore, we take steps to ensure appropriate protections are in place. See the Cross-Border Transfers section for more detail.

We do not sell personal data to third parties, and our service providers are not permitted to use personal data for their own purposes beyond delivering services to us. We review our service provider arrangements periodically and will update this notice when material changes occur.

Cross-border data transfers

Personal data submitted through this website may be transferred to, stored, and processed in countries outside Singapore - including the United States - where our service providers operate. The United States is not currently designated by the PDPC as providing a standard of data protection comparable to Singapore's PDPA.

Where we transfer personal data internationally, we take steps to ensure that appropriate protections are in place. For submissions through Netlify, Google, and AI service providers used to operate the chat assistant, data is processed under those providers' standard contractual terms and data processing agreements, which set out protections for personal data transferred outside Singapore. By submitting information through this website, you acknowledge that your data may be processed in these jurisdictions.

If you have concerns about cross-border transfers of your personal data, please contact us at info@fcpress.org before submitting.

Retention

We retain personal data for as long as it is reasonably necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Enquiry and contact form submissions are retained for up to 24 months from the date of submission, unless an advisory engagement commences, in which case engagement-related data is retained for the duration of the engagement and for a reasonable period thereafter.
• AI chat assistant records are limited to rough operational records such as date, page, status, usage count, safety/scope category, and token usage. Full Court Press does not store chat messages or chat transcripts. Operational metadata is retained only for as long as reasonably necessary for security, cost control, troubleshooting, and compliance.
• Diagnostic submissions are retained for up to 24 months to allow us to follow up, track diagnostic accuracy, and improve our tools.
• Browser push subscriptions are retained while the browser subscription remains active, and dead subscriptions are removed when notification delivery reports that they are no longer valid.
• Analytics data is retained in accordance with Google Analytics' data retention settings, currently set to the platform default. Aggregated and anonymised analytics data may be retained indefinitely.

Where personal data is no longer needed for any lawful purpose, we take reasonable steps to destroy or anonymise it.

Your rights under the PDPA

Under Singapore's Personal Data Protection Act, you have the following rights in relation to personal data we hold about you:

• Right of access. You may request confirmation of whether we hold personal data about you and, if so, access to that data.
• Right of correction. You may request correction of personal data that is inaccurate, incomplete, or misleading.
• Right of withdrawal of consent. Where our processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at info@fcpress.org with your name, contact details, and a description of your request. We will respond within 30 days. In some circumstances we may need to verify your identity before processing a request.

If you have a concern about how we have handled your personal data, you may also contact the Personal Data Protection Commission of Singapore at pdpc.gov.sg.

Cookies and analytics

This website uses Google Analytics (property ID: G-R96DDR5SKK) to understand how visitors interact with our pages. Google Analytics uses cookies - small text files stored in your browser - to collect information including:

• Pages visited and time spent on each page
• General geographic location (country or city level, derived from IP address)
• Device type, browser, and operating system
• How you arrived at the site (search engine, direct, referral, social)
• Whether you are a new or returning visitor

This data is collected in aggregated and pseudonymised form. We do not use Google Analytics to identify individual visitors by name. IP addresses are processed by Google in accordance with Google's privacy policies. Full Court Press does not combine analytics data with other personal data we hold about you.

Google Analytics data is transmitted to and stored by Google on servers in the United States. Google's data practices are governed by the Google Privacy Policy.

Managing cookies. You can disable or delete cookies through your browser settings. You can also opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on. Note that disabling cookies may affect the functionality of some website features.

Managing app alerts. If you allow browser notifications for fcpress.org, you can turn them off at any time in your browser or device notification settings.

We do not use advertising cookies, tracking pixels for ad retargeting, or behavioural profiling cookies. If this changes, we will update this notice and introduce appropriate consent mechanisms.