# Privacy notice. Canonical URL: https://www.fcpress.org/privacy HTML page: https://www.fcpress.org/privacy Markdown alternate: https://www.fcpress.org/privacy.md Updated: 2026-07-16 Status: Public bot-facing Markdown alternate. The HTML page remains canonical. Rights holder: Full Court Press Pte. Ltd. Singapore UEN: 202306714R. Data & Privacy This notice explains how Full Court Press Pte. Ltd. collects, uses, and protects personal data submitted through this website, the AI chat assistant, diagnostic tools, and enquiry forms. Last updated 3 August 2026. 01 ## Who we are **Full Court Press Pte. Ltd.** (UEN 202306714R) is a Singapore-incorporated revenue growth advisory firm. We are the data controller for personal data collected through this website, our AI chat assistant, our diagnostic tools, and our enquiry forms. This Privacy Notice applies to visitors, prospective clients, and anyone who submits information through **fcpress.org** or any subdomain, including through the AI chat assistant. It is written in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and the advisory guidelines of the Personal Data Protection Commission (PDPC). For questions about this notice or our data practices, contact us at [info@fcpress.org](mailto:info@fcpress.org). This address also serves as our data protection contact for PDPA purposes. 02 ## Personal data we collect We collect personal data in four ways: through forms you complete, through the AI chat assistant, through diagnostic tools you use, and automatically through website analytics. **Contact and enquiry forms** When you submit a contact form or enquiry, we may collect: your name, email address, company name, job title, phone number, and the content of your message. **AI chat assistant** When you use the AI chat assistant, the current message is processed to operate the chat, apply safety and scope boundaries, and generate a website-grounded response. Full Court Press does not retain chat messages or chat transcripts in its own systems. We retain only limited non-content operational metadata needed for security, usage caps, troubleshooting, and compliance, such as date, page, answer status, safety/scope category, and token usage. AI service providers process the current message under their applicable service and retention controls. Please do not submit confidential, personal, medical, crisis, regulated, or third-party sensitive information through the chat assistant. The AI chat assistant is for general business questions only. It is not a medical, mental health, crisis intervention, emergency, legal, financial, tax, investment, or regulated professional advice service. A personal-distress statement may receive a fixed revenue-growth-only notice. Self-harm, threats, violence, or immediate-danger language may receive a fixed emergency handoff. These messages end the chat and create a durable access ban keyed by a one-way hash of the network address supplied by the hosting provider. Full Court Press does not store the raw network address or message text in the ban record. The ban remains until authorised manual removal. **Diagnostic tool submissions** Our diagnostic tools invite you to submit information about your business - which may include company size, revenue range, market, commercial challenges, team structure, and other operational or strategic details. Where this information is linked to an identified individual or includes contact details, it is treated as personal data under the PDPA. **Please do not submit** confidential, personal, medical, crisis, regulated, sensitive, or third-party personal information through public diagnostic forms or the AI chat assistant unless Full Court Press has separately agreed to receive it through an appropriate channel. **Analytics and browsing data** We automatically collect technical and behavioural data when you visit this website, including IP address, browser type, device type, pages visited, time spent, referral source, scrolling, clicks, and other page interactions. This data is collected through Google Analytics and Microsoft Clarity under the consent controls described in the Cookies & Analytics section. **App install and notification data** If you install fcpress.org as a web app or opt in to browser notifications, your browser may share an anonymous push subscription so we can deliver occasional FCP update alerts. This subscription does not identify you by name or email address. Full Court Press stores the browser push subscription and created/updated timestamps only, and does not store notification message content, IP addresses, or user-agent strings with the subscription. 03 ## How we use your data We use personal data for the following purposes: - **Responding to enquiries.** To reply to contact form submissions, diagnostic requests, and messages sent to our email addresses. - **Operating the AI chat assistant.** To generate website-grounded responses, apply safety and scope boundaries, route business-specific questions to Full Court Press, and prevent the assistant from continuing conversations that fall outside its business advisory purpose. Full Court Press does not retain chat messages or chat transcripts in its own systems. - **Processing diagnostic submissions and gated file requests.** To review and act on information submitted through our diagnostic tools, prepare relevant follow-up or commercial proposals, verify email ownership before sending written diagnostic results, and verify company email ownership before accepting a rights-managed file request. - **Managing the advisory relationship.** To communicate with prospective and current clients about our services, frameworks, and engagements. - **Sending opted-in app alerts.** To send occasional browser notifications about substantive new FCP insights, diagnostics, tools, or material website updates where you have allowed notifications in your browser. - **Improving our website and tools.** To understand how visitors use our site and diagnostics, so we can improve their usefulness and relevance. - **Complying with legal obligations.** Where required by applicable law or regulatory guidance. We do not sell personal data. We do not use personal data for automated decision-making that produces legal or similarly significant effects on individuals. 04 ## Service providers and data processors We use third-party service providers to help operate this website and process submissions. These providers access personal data only to the extent necessary to perform services on our behalf, and are required to handle it in accordance with our instructions and applicable data protection obligations. Our service providers fall into the following categories: **website hosting, push notification, and form processing** - to operate the site, deliver opted-in browser notifications, and receive contact and diagnostic form submissions; **AI service providers** - to process the current chat message so the assistant can generate a website-grounded response; **workflow and automation infrastructure** - to route and deliver submissions to our team; **website analytics** - to understand how visitors use our site and identify usability problems; and **email and communications** - to manage enquiry responses and follow-up. Full Court Press does not retain chat messages or chat transcripts in its own systems. Further detail on Google Analytics and Microsoft Clarity is set out in the Cookies & Analytics section. Some of these providers are based outside Singapore, including in the United States. Where personal data is transferred to providers outside Singapore, we take steps to ensure appropriate protections are in place. See the Cross-Border Transfers section for more detail. We do not sell personal data to third parties, and our service providers are not permitted to use personal data for their own purposes beyond delivering services to us. We review our service provider arrangements periodically and will update this notice when material changes occur. 05 ## Cross-border data transfers Personal data submitted through this website may be transferred to, stored, and processed in countries outside Singapore - including the United States - where our service providers operate. The United States is not currently designated by the PDPC as providing a standard of data protection comparable to Singapore's PDPA. Where we transfer personal data internationally, we take steps to ensure that appropriate protections are in place. For processing through Netlify, Google, Microsoft, and AI service providers used to operate the chat assistant, data is handled under those providers' applicable contractual terms and data protection arrangements. By submitting information through this website or allowing analytics cookies, you acknowledge that data may be processed in these jurisdictions. If you have concerns about cross-border transfers of your personal data, please contact us at [info@fcpress.org](mailto:info@fcpress.org) before submitting. 06 ## Retention We retain personal data for as long as it is reasonably necessary to fulfil the purpose for which it was collected, or as required by applicable law. - **Enquiry and contact form submissions** are retained for up to 24 months from the date of submission, unless an advisory engagement commences, in which case engagement-related data is retained for the duration of the engagement and for a reasonable period thereafter. - **AI chat assistant records** are limited to non-content operational records such as date, page, status, usage count, safety/scope category, token usage, and one-way hashed network-address safety-ban keys. Full Court Press does not retain chat messages, chat transcripts, or raw network addresses in its own chatbot records. General operational metadata is retained only for as long as reasonably necessary for security, cost control, troubleshooting, and compliance. Safety-ban keys remain until authorised manual removal. - **Diagnostic submissions** are retained for up to 24 months to allow us to follow up, track diagnostic accuracy, and improve our tools. Email-verification links are single-use and expire after 30 minutes. - **Browser push subscriptions** are retained while the browser subscription remains active, and dead subscriptions are removed when notification delivery reports that they are no longer valid. - **Google Analytics data** is retained in accordance with the retention settings for property G-R96DDR5SKK. Aggregated and anonymised reporting may be retained for longer where it no longer identifies an individual visitor. - **Microsoft Clarity data** is retained under Microsoft's current service periods: ordinary playback data for 30 days, and click data, heatmaps, and labelled or favourited sessions for 9 months. Where personal data is no longer needed for any lawful purpose, we take reasonable steps to destroy or anonymise it. 07 ## Your rights under the PDPA Under Singapore's Personal Data Protection Act, you have the following rights in relation to personal data we hold about you: - **Right of access.** You may request confirmation of whether we hold personal data about you and, if so, access to that data. - **Right of correction.** You may request correction of personal data that is inaccurate, incomplete, or misleading. - **Right of withdrawal of consent.** Where our processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. To exercise any of these rights, contact us at [info@fcpress.org](mailto:info@fcpress.org) with your name, contact details, and a description of your request. We will respond within 30 days. In some circumstances we may need to verify your identity before processing a request. If you have a concern about how we have handled your personal data, you may also contact the Personal Data Protection Commission of Singapore at [pdpc.gov.sg](https://www.pdpc.gov.sg). 08 ## Cookies and analytics This website uses **Google Analytics** (property ID: G-R96DDR5SKK) and **Microsoft Clarity** (project ID: wyn2r25jzi) to understand how visitors interact with our pages and where usability or conversion friction may occur. Depending on your consent choice, these services may use cookies - small text files stored in your browser - to collect information including: - Pages visited and time spent on each page - General geographic location (country or city level, derived from IP address) - Device type, browser, and operating system - How you arrived at the site (search engine, direct, referral, social) - Whether you are a new or returning visitor - Scroll depth, clicks, missed clicks, and navigation behaviour - Masked session playback used to identify layout and usability problems This data is processed in aggregated or pseudonymised form. Full Court Press does not use Google Analytics or Microsoft Clarity to identify visitors by name, and does not combine analytics identifiers with contact, enquiry, diagnostic, or chatbot content. All form fields are masked. The enquiry forms, chatbot interface, and diagnostic result areas are explicitly masked so their visible content is not uploaded to Clarity. **Consent controls.** Analytics storage is denied by default until you make a choice through the site's privacy controls. Advertising storage, advertising user data, and advertising personalisation remain denied regardless of your analytics choice. If you reject analytics cookies, Google and Microsoft may receive limited cookieless measurements under their consent-mode services, but analytics cookies are not stored. You can reopen Cookie settings from the footer of any page and change your choice. Google Analytics and Microsoft Clarity may process analytics data on servers outside Singapore, including in the United States. Their data practices are governed by the [Google Privacy Policy](https://policies.google.com/privacy) and the [Microsoft Privacy Statement](https://privacy.microsoft.com/privacystatement). **Managing cookies.** You can accept or reject analytics cookies through the site's privacy controls, disable or delete cookies through your browser settings, or opt out of Google Analytics across all websites by installing the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout). **Managing app alerts.** If you allow browser notifications for fcpress.org, you can turn them off at any time in your browser or device notification settings. We do not use advertising cookies, ad-retargeting pixels, or behavioural profiling for advertising. Microsoft Clarity is used for website behaviour analysis and usability improvement under the consent controls above. ## Rights and Ownership Copyright 2026 Full Court Press Pte. Ltd. All rights reserved.